Privacy Policy – Arrivo Ride
1. Introduction
This Privacy Policy explains how Arrivo Ride, operated by IDS Bulgaria Ltd., collects, uses, and protects your personal data when you visit our website or use our services.
IDS Bulgaria Ltd., based in Burgas, Bulgaria, acts as the data controller for the personal data collected through this website.
We are committed to protecting your privacy and handling your data in a transparent and secure manner.
2. Data We Collect
To provide our transfer services, we may collect the following types of personal data:
- Identity Data: Name and surname
- Contact Data: Email address and phone number
- Transfer Data: Pick-up and drop-off locations, flight details, date and time
- Payment Data: Payments are processed securely via third-party providers such as Stripe. We do not store full card details on our servers
3. How We Use Your Data
We use your personal data strictly for the following purposes:
- To process and confirm your bookings
- To communicate with you regarding your transfer (including driver coordination via phone, SMS, or WhatsApp)
- To provide customer support and respond to inquiries
- To improve our services and website functionality
4. Legal Basis for Processing
We process your personal data based on:
- Contractual necessity – to provide the transport service you have booked
- Legitimate interest – to improve our services and ensure smooth operations
- Legal obligations – where required by applicable laws and regulations
5. Data Sharing and Security
We do not sell, rent, or trade your personal data to third parties.
Your data is shared only with essential service providers necessary for delivering the service, such as:
- the driver assigned to your transfer
- payment processors (e.g., Stripe)
We implement appropriate technical and organizational measures to protect your data, including secure data transmission and restricted access.
6. Data Retention
We retain your personal data only for as long as necessary to:
- fulfill the purposes outlined in this policy
- comply with legal, accounting, or regulatory requirements
When your data is no longer required, it will be securely deleted or anonymized.
7. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- object to or restrict processing
- request data portability
To exercise any of these rights, please contact us at:
office@arrivoride.com
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and where appropriate, you will be notified.
Last updated: 09 April 2026