FAQ

Frequently Asked Questions (FAQ) – Arrivo Ride

1. How do I find my driver at the airport?

Your driver will be waiting for you in the arrivals hall, holding a sign with your name on it.

Before your arrival, we will also send you the driver’s contact details via WhatsApp or SMS, so you can easily get in touch if needed.

2. What happens if my flight is delayed?

No need to worry — we monitor flights in real time.

If your flight is delayed, your driver will adjust the pick-up time accordingly at no extra charge, provided your flight details were entered correctly during the booking process.

3. Are child seats provided?

Yes — safety is our priority.

Child seats and booster seats can be provided upon request during the booking process. Please let us know the age (and ideally the approximate size/weight) of the child so we can prepare the correct seat.

4. Can I book a transfer with multiple stops?

Yes, we can arrange multi-stop transfers and custom routes.

For journeys with additional stops or special requests, we recommend contacting us directly via WhatsApp or email so we can prepare a personalized quote.

5. Is the price per person or per vehicle?

All prices shown on our website are per vehicle, not per person.

The displayed price is the total price for your group, as long as the number of passengers and luggage fits within the selected vehicle category.

6. How much luggage can I bring?

Each vehicle category is suitable for a specific number of passengers and luggage.

To ensure a comfortable and smooth transfer, we recommend booking a vehicle that matches both your group size and your luggage requirements.

If you are unsure, feel free to contact us before booking.

7. Can I pay online?

Yes — we offer secure online payments through trusted providers such as Stripe and PayPal.

This allows you to book your transfer quickly and safely in advance.

8. Can I cancel my booking?

Yes — bookings can be cancelled free of charge up to 24 hours before the scheduled pick-up time.

For full details, please see our Cancellation Policy.

9. Do you provide transfers only from airports?

No — in addition to airport transfers, we can also arrange:

  • hotel transfers
  • city-to-city transfers
  • private transport for events or special requests

If you need a custom transfer, just contact us directly.

10. How can I contact Arrivo Ride?

You can contact us anytime via:

Our team is available to assist you with bookings, changes, and special requests.